Refund Policy

1. Cooling-off period

You may request a full refund of an order within 14 days of payment, provided no credits from that order have been spent.

2. Partially used orders

If part of the order has been spent, we refund the unused credits at the price actually paid per credit, including any promo discount applied at checkout.

3. Non-refundable cases

Credits already spent on a delivered AI service are not refundable, because the service was generated and delivered instantly.

• Dissatisfaction with an AI answer alone is not a refund reason, but you can report it and we may credit your account as a goodwill gesture.
• Orders linked to abuse, chargeback fraud or a breach of the Acceptable Use Policy are not refunded.

4. How to request

Send your order reference and the reason to [email protected]. We reply within 5 business days and process approved refunds within 14 days.

5. Method and currency

Refunds are returned to the bank account used for the original transfer, in the currency of the original order. Exchange-rate differences and bank fees are not compensated.

6. Failed or unmatched payments

If a transfer cannot be matched to an order, we hold it for 30 days while we contact you, and return it in full if no match is found.

Data controller & operator